The Impact of Airport Terminal Expansion on Customer Services as a Smart Airport: A Case Study of Incheon International Airport.

The Impact of Airport Terminal Expansion on Customer Services as a Smart Airport: A Case Study of Incheon International Airport By Table of Figures TOC h z c "Figure" Figure 1: Sample Quota PAGEREF _Toc514663604 h 30Figure 2: Age Frequencies PAGEREF _Toc514663605 h 30Figure 3: Gender Frequencies PAGEREF _Toc514663606 h 31Figure 4: Purpose vs. Type of Visit PAGEREF _Toc514663607 h 31Figure 5: Travelling through Terminal 2 PAGEREF _Toc514663608 h 32Figure 6: Regression – Convenience Depending on Mobile Facility and Self-Check Ins PAGEREF _Toc514663609 h 32Figure 7: ANOVA for Convenience PAGEREF _Toc514663610 h 33Figure 8: Better Customer Service and Preference of Terminal 2 PAGEREF _Toc514663611 h 33Figure 9: Overall Services, Info and Reduced Time at the Airport PAGEREF _Toc514663612 h 33Figure 10: Customer Satisfaction by Age PAGEREF _Toc514663613 h 34Figure 11: Customer Satisfaction by Gender PAGEREF _Toc514663614 h 34 Table of Contents TOC o "1-3" h z u Research Aims and Objectives PAGEREF _Toc514663628 h 4Research Strategy/Philosophy PAGEREF _Toc514663629 h 5Sample and Design PAGEREF _Toc514663630 h 6Data Collection Method and Techniques PAGEREF _Toc514663631 h 9Findings PAGEREF _Toc514663632 h 11References PAGEREF _Toc514663633 h 25Appendices PAGEREF _Toc514663634 h 30 The Impact of Airport Terminal Expansion on Customer Services as a Smart Airport: A Case Study of Incheon International Airport. Methodology Research Aims and ObjectivesThis study aims to analyze how the expansion of the Incheon…

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