The Impact of Airport Terminal Expansion on Customer Services as a Smart Airport: A Case Study of Incheon International Airport.

The Impact of Airport Terminal Expansion on Customer Services as a Smart Airport: A Case Study of Incheon International Airport By Table of Figures TOC h z c "Figure" Figure 1: Sample Quota PAGEREF _Toc514663604 h 30Figure 2: Age Frequencies PAGEREF _Toc514663605 h 30Figure 3: Gender Frequencies PAGEREF _Toc514663606 h 31Figure 4: Purpose vs. Type of Visit PAGEREF _Toc514663607 h 31Figure 5: Travelling through Terminal 2 PAGEREF _Toc514663608 h 32Figure 6: Regression – Convenience Depending on Mobile Facility and Self-Check Ins PAGEREF _Toc514663609 h 32Figure 7: ANOVA for Convenience PAGEREF _Toc514663610 h 33Figure 8: Better Customer Service and Preference of Terminal 2 PAGEREF...

The Impact of Airport Terminal Expansion on Customer Services as a smart airport

1. Overview of Asian Airport Industry Global airport industry has taken a long journey through development which is transforming the entire domain of national and international travel. With people taking trips from one part of the world to the other, countries are trying to accommodate these travel attempts to the maximum possible extent. According to Gitto & Mancuso (2012, 40), when it comes to air travel, airports play a crucial role in making the journey comfortable because they are responsible for the transit stay of travellers. In Asia, the airport industry has made incredibly impressive progress lately and compared to a few decades ago, the airports in Asian countries are now way more...

Destination Management Functions in Tourism

Destination Management Functions in Tourism Executive summary The business tourism sector is one of the most tremendously expanding business sectors in the tourism industry. This expanding sector is also known as MICE in some countries as it involves meetings, various incentives, different conferences as well as exhibitions. Cities around the globe rely heavily on the infrastructural investment that is used to support development in the business tourism industry. This ensures that there is sustained growth as many businesses use destination management to provide leadership bureaus. Various organizations also promote leisure travel that can be used to understand the requirements in tourism...